Cover ISO/IEC 19086-3:2017
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ISO/IEC 19086-3:2017

Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements

Circulation Date: 2017-07
Edition: 1.0
Language: EN - english
Seitenzahl: 15 VDE Artno.: 225000

Content

ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.
ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.