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ISO/IEC 30105-8:2022

Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO

Circulation Date: 2022-12
Edition: 1.0
Language: EN - english
Seitenzahl: 25 VDE Artno.: 251465

Content

ISO/IEC 30105-8:2022 This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.