Design of active and passive probes for VoIP service quality monitoring

Conference: networks 2006 - 12th International Telecommunications Network Strategy and Planning - Symposium
11/06/2006 - 11/09/2006 at New Delhi, India

Proceedings: networks 2006

Pages: 6Language: englishTyp: PDF

Personal VDE Members are entitled to a 10% discount on this title

Agrawal, Shipra (Computer Science Department, Stanford)
Ramamirtham, Jeyashankher; Rastogi, Rajeev (Bell Labs Research India, Lucent technologies India, Bangalore, India)

Service providers and enterprises all over the world are rapidly deploying Voice over IP (VoIP) networks because of reduced capital and operational expenditure, and easy creation of new services. Voice traffic has stringement requirements on the quality of service, like strict delay and loss requirements, and 99.999% network availability. However, IP networks have not been designed to easily meet the above requirements. Thus, service providers need service quality management tools that can proactively detect and mitigate service quality degradation of VoIP traffic. In this paper, we present active and passive probes that enable service providers to detect service impairments. We use the probes to compute the network parameters (delay, loss and jitter) that can be used to compute the call quality as a Mean Opinion Score using a voice quality metric, E-model. These tools can be used by service providers and enterprises to identify network impairments that cause service quality degradation and take corrective measures in real time so that the impact on the degradation perceived by end-users is minimal.