Cover ISO/IEC 20000-2:2019
größer

ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

Circulation Date: 2019-08
Edition: 3.0
Language: EN - english
Seitenzahl: 63 VDE Artno.: 247972

Content

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.