ISO/IEC 20000-1:2018/AMD1:2024

Amendment 1 - Information technology - Service management - Part 1: Service management system requirements - Climate action changes

ISO/IEC TS 20000-14:2023

Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

ISO/IEC TS 20000-5:2022

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

ISO/IEC TS 20000-11:2021

Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

ISO/IEC 20000-2:2019/AMD1:2020

Amendment 1 - Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC 20000-HBK:2019

IT service management - A practical guide

ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC 20000-3:2019

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC 20000-1:2018

Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-10:2018

Information technology - Service management - Part 10: Concepts and vocabulary

ISO/IEC 20000-6:2017

Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems