ISO/IEC TS 20000-16:2025

Information technology - Service management - Part 16: Guidance on sustainability within a service management system based on ISO/IEC 20000-1

ISO/IEC TR 20000-17:2024

Information technology - Service management - Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018

ISO/IEC TS 20000-15:2024

Information technology - Service management - Part 15: Guidance on the application of Agile and DevOps principles in a service management system

ISO/IEC 20000-1:2018/AMD1:2024

Information technology - Service management - Part 1: Service management system requirements - Amendment 1: Climate action changes

ISO/IEC TS 20000-14:2023

Information technology - Service management - Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

ISO/IEC TS 20000-5:2022

Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

ISO/IEC TS 20000-11:2021

Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

ISO/IEC 20000-2:2019/AMD1:2020

Information technology - Service management - Part 2: Guidance on the application of service management systems - Amendment 1

ISO/IEC 20000-HBK:2019

IT service management - A practical guide

ISO/IEC 20000-2:2019

Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC 20000-3:2019

Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC 20000-1:2018

Information technology - Service management - Part 1: Service management system requirements

ISO/IEC 20000-10:2018

Information technology - Service management - Part 10: Concepts and vocabulary

ISO/IEC 20000-6:2017

Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems