E DIN EN ISO 21388-2 VDE 0753-388-2:2024-10

A tele-service as part of HAFM(tHAFM) is an alternative method for delivering essential intervention services through telecommunication. The main purpose of this document is to provide a general framework for the stages of tHAFM and to achieve the best hearing rehabilitation outcome equivalent to traditional face-to-face services. This can be accomplished through adequate education and service environments, skills of professionals and a systematic approach to tHAFM. This document thus covers important preconditions such as professional liability and training, service facilities and systems that are required to ensure proper tele-services. The general framework of HAFM with tele-service labels defines services which shall be provided in the facilities of the HAP and consists of client candidacy assessment, general assessment, pre and post counselling, fine-tuning, and follow-up.