Service Quality Evaluation of Yunda Express in Shenfu Reform and Innovation Demonstration Zone Based on AHP-Fuzzy Evaluation

Konferenz: ISCTT 2021 - 6th International Conference on Information Science, Computer Technology and Transportation
26.11.2021 - 28.11.2021 in Xishuangbanna, China

Tagungsband: ISCTT 2021

Seiten: 4Sprache: EnglischTyp: PDF

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Zhang, Le (Shenyang University, College of Intelligent System Science and Engineering, Shenyang, Liaoning, China)
Jiang, Jiaqi; Yang, Hong; Yin, Gang (Shenyang University, College of Information Engineering, Shenyang, Liaoning, China)

Due to the rapid development of express industry, the evaluation of express service quality is very critical. Therefore, this paper takes Yunda Express service quality in Shenfu Reform and innovation Demonstration Zone as the research object. Firstly, the AHP and fuzzy comprehensive evaluation methods are used comprehensively. Secondly, delphi method is adopted. Five experts are invited to weight each index. Thirdly, it is analyzed by questionnaire survey and fuzzy comprehensive evaluation. Finally, this paper evaluates the service quality of Yunda Express company in Shenfu Reform and innovation Demonstration Zone. Combined with the above analysis, the most suitable for Shenfu Reform and innovation Demonstration Zone Yunda Express company's future development direction. It has certain reference significance.