Architecture Design of Rental Call-Center Platform Based on Cloud

Konferenz: CIBDA 2022 - 3rd International Conference on Computer Information and Big Data Applications
25.03.2022 - 27.03.2022 in Wuhan, China

Tagungsband: CIBDA 2022

Seiten: 4Sprache: EnglischTyp: PDF

Autoren:
Deng, Yanling (School of Computer Science, Wuhan Donghu University, China)

Inhalt:
Firstly, this paper introduces the development process of Call-Center and two modes of constructing Call-Center. Then it introduces the mainstream technology used in the next generation Call-Center (NGCC). For the special application scenario of small-scale Call-Center, the application of cloud based rental Call-Center system is born. This paper focuses on the technical implementation scheme that should be considered in the system design of rental cloud Call-Center.