ISO/IEC 30105-8:2022
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 8: Continual performance improvement (CPI) of ITES-BPO
Ausgabedatum:
2022-12
Edition:
1.0
Sprache: EN - englisch
Seitenzahl: 25 VDE-Artnr.: 251465
ISO/IEC 30105-8:2022 This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.
This document does not define technologies and tools for implementing the CPI methodology.